Documentation Index
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Update the status and/or assignee of one or more tickets in bulk.
MCPupdate_ticket
locationId must match the location the tickets belong to.| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
locationId | string | Yes | — | Child location ID for the tickets (from get_child_locations) |
userEmail | string | Yes | — | Email of the user performing the update (for audit trail) |
ticketUpdateMessages | list[object] | Yes | — | List of ticket update objects (see below) |
| Field | Type | Required | Description |
|---|---|---|---|
ticketId | string | Yes | ID of the ticket to update |
assignedTo | string | No | Email of the new assignee |
ticketStatus | string | No | New status: "open", "assigned", "resolved", or "closed" |
Close tickets 1001, 1002, and 1003 at location 78901.
Reassign ticket 5567 to manager@acme.com and mark it as resolved.
assignedTo or ticketStatus should be provided in each update object.get_all_ticket_data to retrieve ticket IDs if not already known.get_child_locations to get valid locationId values.