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Description

Posts a reply to a customer review on behalf of the business. Replies can be public (visible to all) or private (direct message to the reviewer), depending on the platform. Not all platforms support private replies — private responses are only available on platforms such as Facebook that explicitly allow them.
This is a write tool — it posts a visible reply to the customer’s review. Confirm the message content with the user before submitting.

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Parameters

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Example Usage

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Notes

  • Call get_business_info to retrieve businessNumber if not provided.
  • Call get_reviews to find the reviewId to reply to.
  • Private replies (isPrivateResponse: true) are only delivered on platforms that support direct messaging (e.g. Facebook). On platforms like Google, replies are always public.