Documentation Index
Fetch the complete documentation index at: /llms.txt
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Add a comment or internal note to an existing ticket.
MCPadd_ticket_comment
locationId as the ticket’s location.| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
locationId | string | Yes | — | Child location ID — must match the ticket’s location (from get_child_locations) |
ticketId | integer | Yes | — | ID of the ticket to comment on (from get_all_ticket_data) |
comment | string | Yes | — | Comment text to add to the ticket |
userEmail | string | Yes | — | Email of the user posting the comment |
Add a comment to ticket 1042 saying "Customer was contacted and issue is being reviewed."
Post an internal note on ticket 5567 from support@acme.com: "Escalated to billing team."
get_all_ticket_data to find the ticketId if not already known.get_child_locations to get valid locationId values.