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Tools in this category

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Review performance

get_review_conversion_report

Analyze the review request funnel across email, SMS, and generated reviews

get_review_and_rating_over_time

Track review volume and average rating over time

get_review_and_rating_by_location

Compare review volume and average rating across locations

get_review_count_by_source

Break down review counts by source and location

get_review_count_by_rating

View the distribution of reviews by star rating

get_review_count_by_rating_by_employee

Compare rating distributions for assisted employees

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Response operations

get_review_response_rate_over_time

Track response rate and unanswered reviews over time

get_review_response_rate_by_location

Compare response rate and unanswered reviews by location

get_avg_response_time_over_time

Track average review response time

get_avg_response_time_by_location

Compare average review response time by location

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Business and customer reporting

get_nps_over_time

Track Net Promoter Score over time

get_nps_by_location

Compare Net Promoter Score across locations

get_visitor_count

Measure visitors by traffic source and location

get_usage_report

Inspect the detailed review request usage funnel

get_business_dashboard_report

Get a business snapshot with ratings, sentiment, benchmarks, and reviews

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Tips

  • Dates use MM/DD/YYYY unless a tool page says otherwise.
  • Use businessNumbers to scope supported reports to location IDs returned by get_child_locations.
  • Use over-time tools for trends and by-location tools for branch comparisons.
  • All report tools are read-only and automatically use the authenticated account context.