> ## Documentation Index
> Fetch the complete documentation index at: https://birdeye-0229a3ce-responsetools.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Ticket

> Update the status and/or assignee of one or more tickets in bulk.

```
update_ticket
```

## Description

Updates the status and/or assignee of one or more tickets in a single call. Supports bulk updates — multiple tickets can be updated simultaneously by providing a list of update objects.

<Warning>
  This is a **location-level tool**. `locationId` must match the location the tickets belong to.
</Warning>

## Parameters

| Parameter              | Type          | Required | Default | Description                                                    |
| ---------------------- | ------------- | -------- | ------- | -------------------------------------------------------------- |
| `locationId`           | string        | Yes      | —       | Child location ID for the tickets (from `get_child_locations`) |
| `userEmail`            | string        | Yes      | —       | Email of the user performing the update (for audit trail)      |
| `ticketUpdateMessages` | list\[object] | Yes      | —       | List of ticket update objects (see below)                      |

### Ticket update object fields

| Field          | Type   | Required | Description                                                     |
| -------------- | ------ | -------- | --------------------------------------------------------------- |
| `ticketId`     | string | Yes      | ID of the ticket to update                                      |
| `assignedTo`   | string | No       | Email of the new assignee                                       |
| `ticketStatus` | string | No       | New status: `"open"`, `"assigned"`, `"resolved"`, or `"closed"` |

## Example Usage

```
Close tickets 1001, 1002, and 1003 at location 78901.
```

```
Reassign ticket 5567 to manager@acme.com and mark it as resolved.
```

## Notes

* At least one of `assignedTo` or `ticketStatus` should be provided in each update object.
* Call [`get_all_ticket_data`](/mcp/tools/ticketing/get-all-ticket-data) to retrieve ticket IDs if not already known.
* Call [`get_child_locations`](/mcp/tools/business/get-child-locations) to get valid `locationId` values.